handl innovates
We’re focused on ideas and opportunities that allow us to change the way people work and think about the services they offer. It’s important to understand your market and your customers - not just what they want from a service but also their pain points, their concerns and the challenges they have to overcome.
We use a deeper understanding of customers and their needs to continually innovate and challenge current methods and ways of working. That’s exactly what we constantly do through a combination of experience, people and technology. We invest heavily in building products and services that allow us to help you work smarter, faster and more efficiently.
Handl's 'Leaders for Change' supplement - Modern Insurance Magazine 2021
Get the inside from handl and industry thought leaders as they tackle the key industry challenges and issues that everyone's talking about for 2021.
We ask 'Are we reforms ready?', we explore the challenges in credit hire, discover driver habits in lockdown and take a deeper look at ADR and the role it will play in alleviating court delays.
Click on the cover image to download or read 'Leaders for Change'.
case studies
To tackle industry problems head on, handl Group developed Cobalt, a revolutionary motor claims proposition that combines people and data to drive better decision making and improve commercial and customer outcomes.
Cobalt is a fully customisable, bespoke solution for first and third party motor claims management. Designed to improve customer experience, slash operational expenditure and achieve greater efficiencies, Cobalt can be utilised as a fully managed end-to-end process from first contact to claims settlement.
what's happening
New Director announcement for Medical Legal Appointments (MLA)
handl Group is delighted to announce that long-standing Head of Operations, Michael Shallcross, has joined the board as Managing Director of Medical Legal Appointments (MLA).
“We’re not just here to grow. We’re here to grow well.”
Graham Pulford may not initially strike you as IT guru but his passion and knowledge is proving invaluable in the growth in handl group. That being said he’s not a devotee of tech for tech’s sake...
handl Engage post-whiplash reform response “good for claimants, good for insurers”
“Unhappy customers, left feeling high and dry, will reflect badly when the customer’s renewal comes around” Coplus’ James Blyth examines how handl Group is helping more insurers to discover the best way of responding to the whiplash reforms.
Insurers can stop claims getting bigger than they need to be.
The whiplash reforms are both a threat and opportunity for insurers says Chris Chatterton, Chief Commercial Officer (CCO) of handl Group. But if they are to avoid reputational damage and rising costs and instead seize the opportunities, they need to Engage.
Whiplash reform “the next PPI unless insurers react”
Earlier in 2021, Chris Chatterton, Chief Commercial Officer (CCO) of handl Group, urged insurers to get “reform ready” in anticipation of new procedures for whiplash claims which go live from 1 June. Here, Chris explains that it’s still not too late for the industry to avoid those issues.
handl Group announces exclusive Limbic partnership
We are delighted to announce that we have signed an exclusive deal to provide mental healthcare company Limbic’s service as a bespoke offering for the B2B market.