In 2019, we made a strategic move into the rapidly evolving healthcare sector by investing in EQL, a fast-growth health-tech organisation dedicated to empowering people to take control of their healthcare needs through state-of-the-art technologies.
EQL’s first solution, Phio Access, is a musculoskeletal (MSK) digital triage support tool that uses conversational artificial intelligence to guide patients through an initial assessment of their MSK condition.
Even before the coronavirus pandemic, this initial assessment could take up to four months. Digital transformation of the process enables faster access to physiotherapy and advice which expedites recovery, improving the patient’s short and long-term health outcomes.
In just 12 months, EQL has partnered with three of the largest providers to the NHS in the UK, gained early traction internationally with insurers and providers and won multiple health innovation awards.
“It’s all about that first call resolution”
Steve Molloy, Head of Insurer Services at data-driven motor claims management specialist Cobalt, explains how the business and its handl Group partners are helping insurers to deliver the best for their customers.
handl Engage helps insurers manage PI reform
With the launch of Engage, handl Group gives insurers access to the latest motor claims technology, helping them minimise the impact of the new PI reforms and reduce the threat from long-dated injury claims.
New Director announcement for Medical Legal Appointments (MLA)
handl Group is delighted to announce that long-standing Head of Operations, Michael Shallcross, has joined the board as Managing Director of Medical Legal Appointments (MLA).
“We’re not just here to grow. We’re here to grow well.”
Graham Pulford may not initially strike you as IT guru but his passion and knowledge is proving invaluable in the growth in handl group. That being said he’s not a devotee of tech for tech’s sake...
handl Engage post-whiplash reform response “good for claimants, good for insurers”
“Unhappy customers, left feeling high and dry, will reflect badly when the customer’s renewal comes around” Coplus’ James Blyth examines how handl Group is helping more insurers to discover the best way of responding to the whiplash reforms.
Insurers can stop claims getting bigger than they need to be.
The whiplash reforms are both a threat and opportunity for insurers says Chris Chatterton, Chief Commercial Officer (CCO) of handl Group. But if they are to avoid reputational damage and rising costs and instead seize the opportunities, they need to Engage.