Menu
At the end of the last financial year in May 2021, we were under no illusions – we knew that there’d be further challenges on the way, like continuing impacts of the Covid-19 response, and sweeping regulatory reforms affecting lower value road traffic accident claims. A decrease in the volume of accidents as drivers stayed home, combined with new self-service requirements and reduced compensation tariffs, led to a decrease in the number of claims for our subsidiaries to handle.
With these challenges clear in our minds, we focused on four main objectives for the year:
- Increase the activities and initiatives that drive profits
- Improve the way we collaborate with internal and external partners
- Build more resilient businesses across the group
- Embark on a digital transformation journey
We’re proud to say that over the past 12 months, we’ve made huge strides towards all four of these objectives.
