New Director announcement for Medical Legal Appointments (MLA)
handl Group is delighted to announce that long-standing Head of Operations, Michael Shallcross, has joined the board as Managing Director of Medical Legal Appointments (MLA).
Having invested 15 years of his career at the forefront of shaping and paving ‘The MLA Way’ Mike has dedicated recent years to transforming the handl Group portfolio business into a respected Tier 1 MedCo MRO and the undisputed leading provider of ID and NIHL medical reporting in the UK.
Mike has led by example and truly embodies the values of MLA as he:
Makes it happen
Leads with service, and
The appointment celebrates not only Mike’s skill, knowledge and commitment, but also MLA’s dedication to investing in and recognising its internal talent, with Mike previously holding positions as Team Leader, Operations Manager and more recently, Head of Operations.
Graham Pulford, handl Group CEO, said:
“Mike has proven to be an invaluable asset and a champion of transformation at MLA over the years. His passion for delivering service excellence and commitment to positive leadership made him a natural choice for the Managing Director position and it’s been a rewarding experience watching him rise through the ranks and establish himself as the inspiring leader we see today. Having cut his teeth as a Case Handler back in 2006, Mike has an unrivaled knowledge operationally but essentially demonstrates a deep understanding of MLA’s customers’ needs – key to delivering the growth trajectory we have planned for the business. I’m confident that this appointment will enable that growth.”
Mike Shallcross, Director MLA, said:
“Having worked at MLA for over 15 years it’s a real honour to take on the challenge of leading the business through the next exciting chapter. MLA has built a well-earned reputation for quality and service and I am delighted to have been appointed Managing Director to shape the future of MLA’s growth plans. The team at MLA is what makes the business so special and I delighted to be supporting and leading them as we continue to grow. I’m looking forward to developing relationships with our existing customers and forging new partnerships in the future.”
Mike has a commendable history of achievements over the years including:
- Integration of MLA into the handl group following its acquisition in 2013
- Implementation of a new Case Management System to improve quality and service
- Planning and Leading MLA through the audit to upgrade to Tier 1 status on MedCo
- Winning the prestigious ‘Medicolegal Provider of the Year 2020 at the PI Awards
- Being the unrivalled industry leader in Industrial Diseases reporting since 2009
- Investing in cyber security by ensuring MLA holds ISO 27001 and Cyber Essential Plus certificates