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3/24/2020 Claims

Coplus partners with SX3 to help customers evaluate new motor claims solution


Coplus, part of handl Group, recently launched a revolutionary solution for bespoke and scalable motor claims management - ‘Cobalt’. In its infancy but gaining incredible traction already, Coplus has called upon independent reporting consultancy SX3 to conduct complementary audit and reviews on its behalf, which will ultimately outline whether or not a company would truly benefit from Cobalt’s services.

Cobalt enables effective management of both vehicle damage and injury claims, re-engineering the process from First Notification of Loss (FNOL) to provide informed decisions about the best and correct action for the policyholder, immediately. By combining data science, desktop engineering and expert insight during first contact, the extent of vehicle damage is understood in real-time and avoids total losses reaching the repair network.

Instead of asking potential new customers to simply take their word for how good Cobalt’s unique offering is, Coplus are partnering with SX3’s associates, in a first of its kind customer audit process for potential customers. SX3, who is renowned across the claims sphere, will provide participating companies with free independent assessments of their existing claims management solutions.

Following a detailed review including but not limited to customer satisfaction levels, service and cost comparisons, the reports will highlight a number of key opportunities and areas for improvement within their current claims processes. Each report will also conclude with a no-cost or commitment transparent evaluation that determines whether or not the introduction of Cobalt to their service repertoire would be beneficial.

Jason Tripp, Managing Director of Coplus, said: “Operating successfully in the highly competitive motor broker FNOL market for as long as we have has helped us build a highly efficient platform from which to launch Cobalt. Being new to the insurer claims services space, we are free from legacy issues, and we’ve built from scratch technology, partnerships and processes in which first call or contact resolution is the aim.

By removing errors and delays, before they occur, we can save insurers money and make it a better experience for the policyholder. Trust and integrity are two very important values at Coplus and we show that through our transparent approach. This work with SX3 is a way for us to show that in practice and we are delighted to be able to utilise their independent assessment.”

Adrian Gilbert, Managing Director of SX3, said: “This is a remarkable act of faith by Coplus in their Cobalt solution. They are offering to fund independent evaluations of customers’ existing services against Cobalt, regardless of the outcome of that evaluation.

Furthermore, Coplus will have no access to the results of these evaluations, which will remain confidential between SX3 and the customers. It’s a brave move, as we will exact the same high standard of independence and expertise to these evaluations as we apply to all of our assessment work, so well done to Coplus for showing such faith in their solution.”

Cobalt is brought to the market by Coplus, an established motor claims provider with a significant share of the insurance broker market, who have been in operation for 30 years. Part of handl Group, Cobalt is part of a growing portfolio of businesses within the legal, insurance and healthcare sectors.

Discover more about the Cobalt way at: and find out more about Coplus at: